Delivery of Your Order
Calculation of shipping charges is part of the Checkout process. Should the website calculated charges vary significantly from our actual costs, we will contact you prior to processing your payment to inform you of the correct cost.
Our deliveries are sent using:
- Standard or Express options
- Various common carriers.
We have chosen these methods as we believe it to be the most reliable method of delivery.
Common Carriers do not insure any goods. Insurance of the goods can be arranged at the purchaser’s expense prior to despatch. Identification of goods will be by way of a Consignment Note number.
Please note that Common Carriers will not deliver goods to a Post Office Box as a signature is required for completion of the delivery confirmation.
Your order will be processed and the goods ordered will be dispatched to you. Please allow ten (10) business days for your order to arrive. If you do not receive your order at the expiration of ten (10) days, please telephone us on 02 96601755, or contact us us through our online form, and we will provide you with a registered post confirmation number or Consignment Note number. This will enable you to track/locate your goods through the designated Common Carrier. It is important that you check the accuracy of the details you enter into the Delivery Details section during the checkout process. Please note it is your responsibility to supply the correct delivery details as we cannot be held responsible for incorrect or unsuccessful deliveries.
Common Carriers deliveries for metropolitan areas should arrive within a maximum of three (3) working days from the date of despatch. This time may vary depending on the area in which the goods are to be delivered.
If the goods are lost or not delivered, Durst Industries Pty Ltd will investigate the matter with the Common Carrier. Then, depending on the outcome of such investigation and at the discretion of Durst Industries Pty Ltd, a replacement item will be sent. Furthermore Durst Industries Pty Ltd will not warrant the cancellation of an order as a result of delays with Common Carriers.
All goods are checked thoroughly by Durst Industries Pty Ltd Customer Service prior to dispatch, however should you receive any goods that are faulty, damaged, not what was ordered, then you must notify us within 24 hours of receiving your delivery, by contacting us using our online form.
Durst Industries Pty Ltd does not accept responsibility or offer replacement of damaged goods free of charge under any circumstances. Goods damaged in transit are not covered by Warranty.
The following goods cannot be returned or exchanged:
- Goods returned more than 7 days after delivery.
- Any goods that is not in its original condition, damaged, or missing parts
- Customised goods.
- Goods returned without a Return Authority Number.
To return any goods, please provide the following information within your email:
- Your name and address
- Your full contact details, phone, fax and email
- Your invoice number and invoice date
- A description of the goods you are returning as well as the reason for the return.
Upon receipt of your email we will then contact you to advise details for the return and will issue you with a Return Authority Number. Please note all returns must be made within 7 days from issue of the Return Authority Number and replacement or refund will not be provided until the goods have been received back to Durst Industries Pty Ltd. It is your responsibility to ensure the goods are packed appropriately so as to avoid further damage upon return.
All returns or exchanges must be sent to:
Durst Industries (Aust.) Pty Ltd.
1/11 Packard Ave.
Castle Hill NSW 2154
Return Authorisation Number should be placed on or near the address label.
New, unused goods returned with Authorisation later than 21 days of our original shipment are subject to handling and restocking charge equivalent to 20% of purchase costs. Shipping and handling charges are not refundable. The restocking fee does not apply to defective goods.
Out of Stock Goods
Occasionally, high demand may cause us to run out of certain goods. If any goods you ordered is out of stock you will be notified by email. Your credit card will only be billed for goods once they are shipped, therefore the out of stock goods will not appear on your invoice or bill.