Built tough, backed by a real team in Sydney. Durst gear is made to work hard, and when something needs attention, our service team is here to get it back to work. Tell us what's happening and we'll take it from there.
How it works
1. Lodge your request. Fill in the form below with your product details and a description of the fault.
2. Send it in. We'll reply with instructions for returning your product to us for assessment.
3. We assess and come back to you. Our team checks it over and lets you know the next steps.
Under warranty?
Warranty claims are handled as set out on our Warranty page. You send the product to us, and if your claim is accepted, we return the repaired or replacement product at our cost.
Out of warranty? We still repair it.
A repair assessment is $125. That fee isn't lost: it comes off the cost of your repair, or off a new Durst product if you'd rather replace it than repair it. For out-of-warranty items, freight to and from Durst is paid by the customer.
Prefer to talk to us?
Call 02 9660 1755 or email sales@durst.com.au. Have your product model and serial number ready.
