Durst Warranty

Thanks for choosing Durst. Every product is backed by a real team in Sydney, not a call centre. If
something isn't right, we're only a call or email away.

Who gives this warranty

Durst Industries (Aust) Pty Ltd
ABN 81 630 699 857
1/11 Packard Ave, Castle Hill NSW 2154
Phone: 02 9660 1755
Email: sales@durst.com.au

How long it lasts

Your Durst product is covered against defects from the date of original purchase:
5 years: HypaStart
3 years: our yellow range of BC battery chargers and Truck Master, made locally in Australia,
plus Temp Guard
1 year: imported products
The exact warranty period for each model is shown on its product page.

Imported and OEM products

Imported and OEM products are supplied and supported by Durst Industries Australia and
carry a 1 year warranty. You deal with us directly for any claim.

To be eligible

Keep your proof of purchase, use and look after the product as set out in its instructions, and
make your claim within the warranty period.

What isn't covered

This warranty does not cover damage from misuse, neglect, accidents, fair wear and tear, or
repair or modification by anyone not authorised by Durst. Consumables such as batteries,
mounting tape and cleaning swabs are also not covered.

How to make a claim

1. Fill out the Repair Request form and click 'Yes' in the drop down menu 'Under warranty?'
2. We will tell you how to return the product for assessment.

What we will do

If the product has a defect covered by this warranty, we will repair or replace it, or refund the
purchase price, at our choice.

Costs

You pay to send the product to us. If your claim is accepted, we will return the repaired or
replacement product at our cost.

Your rights under the Australian Consumer Law

The benefits of this warranty are in addition to other rights and remedies you have under a law
in relation to the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.